Shipping Policy
Effective Date: May 12, 2026
At GearsPaws, we want every customer to feel confident before placing an order. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when shopping at www.gearspaws.com.
We work with trusted fulfillment and shipping partners to deliver selected pet products directly to our customers.
1. Order Processing Time
After your order is placed, please allow 1–5 business days for processing.
Processing includes order confirmation, product preparation, quality checks, and fulfillment handling.
Orders are processed Monday through Friday, excluding weekends and major holidays.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
2. Estimated Delivery Time
Most orders shipped within the United States are delivered within:
7–20 business days after processing
Delivery times may vary depending on the product, shipping destination, carrier availability, and fulfillment location.
We always do our best to get your order delivered as quickly as possible.
However, delivery estimates are not guaranteed and may be affected by carrier delays, weather, high order volume, address issues, or other factors outside of our control.
3. Why Delivery May Take Longer
Some GearsPaws products are carefully selected and fulfilled through trusted partner warehouses.
Because of this, certain items may require additional time for processing, handling, and delivery.
This allows us to offer practical pet products at competitive prices while still providing tracking updates and customer support throughout the delivery process.
4. Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information becomes available.
Please allow a few business days for tracking updates to appear after your tracking number is created.
In some cases, tracking may not update immediately while the package is moving between carrier facilities.
If you have questions about your tracking information, please contact us at:
5. Multiple Item Orders
If your order includes multiple products, your items may arrive in separate packages.
This can happen when products are fulfilled from different locations or shipping partners.
If your order arrives in more than one package, you will not be charged additional shipping fees.
6. Shipping Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
Customers are responsible for providing accurate shipping details, including:
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Full name
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Street address
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Apartment, unit, or suite number
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City
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State
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ZIP code
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Country
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Email address
GearsPaws is not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to update your address before the order enters fulfillment, but we cannot guarantee changes once the order has been processed or shipped.
7. Delayed Orders
While most orders are delivered within the estimated timeframe, delays can occasionally happen.
Possible causes of delays include:
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Carrier delays
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High seasonal demand
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Weather disruptions
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Incorrect or incomplete address
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Local delivery issues
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Fulfillment delays
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Customs processing for international orders
If your order has not arrived after the estimated delivery window, please contact us at gearspaws26@gmail.com
We will help review your order status and provide the best available update.
8. Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check:
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Your mailbox
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Front porch
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Back door
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Apartment office
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Mailroom
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Neighbors
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Local carrier location
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Sometimes a package may be marked as delivered before it physically arrives. Please allow 1–3 business days after the delivery scan.
If your package still has not arrived, contact us at gearspaws26@gmail.com
We will review the situation and help guide you through the next steps.
9. Packages Marked as Delivered
Once the shipping carrier marks a package as delivered, GearsPaws is not responsible for theft, loss, or damage that occurs after delivery.
We recommend shipping your order to a safe and secure location where someone can receive the package.
If you believe your package was stolen or misdelivered, please contact the shipping carrier directly and check with neighbors, building management, or your local delivery office.
10. Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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A clear photo of the damaged item
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A photo of the packaging
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A short description of the issue
Send your request to:
After reviewing your case, we may offer a replacement, store credit, or another appropriate solution depending on the situation.
11. Wrong Item Received
If you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A photo of the item received
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A photo of the packaging
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A short explanation of the issue
We will review the issue and help correct the order as quickly as possible.
12. International Shipping
GearsPaws may offer international shipping to select locations.
International delivery times may vary depending on the destination country, customs processing, local carrier availability, and import regulations.
Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
GearsPaws is not responsible for delays caused by customs, local import rules, or international carrier issues.
13. Order Cancellations
If you need to cancel your order, contact us as soon as possible at gearspaws26@gmail.com
We will do our best to cancel your order before it is processed.
Once an order has entered fulfillment or has shipped, we may not be able to cancel it.
If your order has already shipped, please review our Refund Policy for return and refund options.
14. Returned or Undeliverable Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or inability to complete delivery, we will review the situation.
Depending on the case, we may offer to reship the order. Additional shipping fees may apply.
Original shipping costs may not be refundable for packages returned because of customer address errors or refusal of delivery.
15. Need Help With Your Order?
If you have any questions about shipping, delivery, tracking, or your order status, please contact us:
GearsPaws
1185 Mountain Creek Rd
Chattanooga, TN 37405
United States
Email: gearspaws26@gmail.com
Website: www.gearspaws.com